Privacy Policy of QSentinel

Last updated: [July 1st 2024]

This Privacy Policy describes how QSentinel, a division of DCGreen AG, located at Obere Bahnhofstrasse 48, 9500 Wil, St. Gallen, Switzerland (“we,” “us,” or “our”), collects, uses, shares, and protects personal data in accordance with applicable privacy laws, including the General Data Protection Regulation (GDPR) of the European Union.

1. Scope

This Privacy Policy applies to all personal data we collect about our customers, website visitors, users of our applications, and any other individuals with whom we interact in connection with our services and products (“you” or “your”).

2. Data Collected

We may collect and process the following categories of personal data:

  • Identification Data: Such as your name, date of birth, gender, user ID.
  • Contact Information: Such as your address, telephone number, email address.
  • Payment Information: Such as bank account number, credit card information, billing address.
  • Usage Data: Such as information about how you use our services and products, including technical data like IP address, browser type, timezone settings, and location data.
  • Marketing and Communication Preferences: Such as your preferences for receiving marketing from us and our third parties and your communication preferences.
  • Specific Data: Such as any other data you voluntarily provide to us, including information you provide when requesting customer support, giving feedback, or participating in surveys.

3. Purposes of Data Processing

We process your personal data for the following purposes:

  • Contractual Obligations: Managing your account and providing our services and products as agreed.
  • Customer Management and Support: Processing orders, requests for information, and technical support.
  • Communication: Providing administrative information and notices related to our services.
  • Marketing: Sending promotional offers, newsletters, and other information we believe may be of interest to you, with your consent where required.
  • Legal Obligations: Complying with applicable laws, court orders, or other legal processes.
  • Security: Protecting the security of our networks and systems, preventing fraud, and protecting our rights and property.
  • Analysis and Improvement: Analyzing usage trends and feedback to improve our products, services, and user experiences.

4. Legal Bases for Processing

We process your personal data based on one or more of the following legal grounds:

  • Performance of a Contract: Where processing is necessary for the performance of a contract to which you are a party.
  • Consent: Where you have given explicit consent for a specific processing activity.
  • Legitimate Interests: Where processing is necessary for our legitimate interests or those of a third party, provided such interests do not override your rights and freedoms.
  • Compliance with Legal Obligations: Where we are legally required to process your personal data.

5. Sharing of Your Data

We may share your personal data with the following categories of recipients:

  • Service Providers: Third parties that perform services on our behalf, such as payment processors, IT service providers, and marketing companies.
  • Legal and Regulatory Authorities: Where required by law or in response to a valid legal process.
  • Business Partners: In the event of a merger, acquisition, or sale of all or part of our assets.
  • Other Third Parties: Where you have expressly consented or where the data has been anonymized.

6. International Data Transfers

Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA). In such cases, we will implement appropriate safeguards to ensure that your data is adequately protected, such as using European Commission-approved standard contractual clauses or relying on the Privacy Shield framework.

7. Data Security

We take appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, destruction, or alteration. These measures include, but are not limited to, encryption, access restrictions, and strict procedures.

8. Data Retention

We will not retain your personal data longer than necessary for the purposes for which it is processed, or as required by applicable law. Specific retention periods depend on the nature of the data and the processing purposes.

9. Your Rights

Depending on applicable law, you may have the following rights regarding your personal data:

  • Access: The right to know whether we process personal data about you and, if so, to access that data.
  • Rectification: The right to have incorrect personal data corrected.
  • Erasure: The right to request that we delete your personal data.
  • Restriction of Processing: The right to request that we restrict the processing of your personal data.
  • Data Portability: The right to receive the personal data you have provided to us in a structured, commonly used, and machine-readable format and to transfer that data to another controller.
  • Objection: The right to object to the processing of your personal data, including profiling and processing for direct marketing purposes.
  • Withdrawal of Consent: The right to withdraw your consent to the processing of your personal data at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

10. Cookies and Similar Technologies

We use cookies and similar technologies to enhance the functionality of our website, personalize your experience, and collect analytical data. You can manage your cookie preferences through your browser settings or refer to our Cookie Policy for more information.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the revised policy on our website and updating the “Last updated” date. We encourage you to review this Privacy Policy regularly to stay informed about how we protect your personal data.

12. Contact

If you have any questions about this Privacy Policy or our data processing practices, or if you wish to make a request regarding your rights, you can contact us at:

FPGA House AG
Department: Data Protection
Address: Obere Bahnhofstrasse 48, 9500 Wil, St. Gallen, Switzerland
Email: [compliance@fpgahouse.com]

This document has been prepared in accordance with Swiss law and the General Data Protection Regulation (GDPR) of the European Union. This policy is designed to protect your rights and clarify our obligations regarding the processing of personal data.